Introduction
This Privacy Policy explains in detail the types of personal data we may collect about you when you interact with us. It also explains how we will store and handle that data and keep it safe.
We hope the following sections will answer any questions you may have but if not, please do email us at info@fpanigeria.org.
By agreeing to this Privacy Policy, you are giving us permission to process your personal data specifically for the purposes identified. Where that purpose is based on consent, you may withdraw your consent at any time via the contact details provided.
1. What personal data do we collect?
Personal data refers to any information which identifies you, or which can be identified as relating to you personally, such as your name, address, phone number and email address.
We collect personal data provided by you. This includes information you give us when you join us as a member, buy products or services or attend FPAN training courses or events.
We collect personal data when you engage with us digitally. This includes downloading information from our websites and when you interact with us on social media.
We may collect personal data that is provided by a third party. This includes personal information provided by an employer to enable us to process your membership.
We may also use publicly available personal data. This includes information from company websites, news sources and from Companies House.
We only collect data we need to and we will always make it clear why we are collecting it.
We collect personal details, such as your name, address, email address(es), telephone number(s), where this is necessary for managing membership, shop purchases or training and event bookings, fire and risk services and laboratory clients. For some training qualifications, we are also required to collect date of birth and gender.
We collect financial information, such as personal bank details, payment information, billing and delivery addresses and contact number, where this is necessary for processing sales transactions (including membership, training and event bookings and shop purchases).
We collect information about your job role, areas of interest, visits to our websites and how you would like us to contact you so that we can send you relevant communications which we think will be of interest.
We collect images, such as photographs for some of our training courses and videos, at some of our events. We will always let people know when we are capturing images at events, either in person at the event or in communications beforehand.
2. How we use your personal data
We will only use your personal data on relevant lawful grounds as permitted by the General Data Protection Regulation (GDPR) as it applies in the Nigeria, according to the Data Protection Act 2018 and the Privacy of Electronic Communication Regulation (PECR). We only collect personal data we need, and we will always make it clear why we are collecting it. We will only use your personal data for the purpose(s) outlined at the time we collected it.
3. Providing our services to you
We use personal data to enable us to fulfil legal and contractual obligations. This includes complying with our legal obligations to share data for law enforcement purposes when required.
Membership
We will use the personal data you provide to us as an FPAN
Products and services
We will use the personal data you provide as a customer to fulfill any orders or training or event bookings you make with us.
Marketing
If you consent to receive marketing information from us we will use the personal data that you provide, as well as details of your past transactions, to keep you informed about products and services which you may be interested in.
Social Media and Web Advertising
If you use social media, dependent on your settings, you may receive targeted content on your social media feeds from us, or we may use your profile to help us identify similar people and audiences for marketing purposes.
Cookies and third-party websites
Cookies
Our websites use cookies to distinguish you from other users to help us provide you with a personalised experience and to improve our websites and services.
A cookie is a small text file that is placed on your computer’s hard drive by your web browser when you first visit our website. The cookie allows us to identify your computer and find out details about your last visit to the website.
The information we collect by using cookies is not personally identifiable: it does not include information about your computer settings, your connection to the internet, IP address or geographical location.
Third-party websites
The FPAN provides links to other websites for your convenience. These external websites will have their own privacy policies, and if you click on a link our Privacy Policy will no longer apply. We do not accept any responsibility or liability.
Social media buttons
Website visitors may use these to bookmark or share our web pages. These work using scripts from other domains and it is likely those sites will collect their own information about what you are doing. You should review the policies of each of these sites to see how they use your information.
Protecting you and our business from crime
We use your personal data to help protect our business and your account from fraud and other illegal activities, including using your personal data to maintain, update and safeguard your account.
We will also monitor your browsing activity with us to quickly identify and resolve any problems and protect the integrity of our websites. For example, using automated monitoring of unsuccessful login attempts to identify possible fraudulent attempts to gain access to your account.
4. How we protect your Personal Data
We know how much data security matters to all our members and customers and we want to keep your personal data and our information systems safe and secure. We treat your personal data with the utmost care and are committed to taking all appropriate steps to protect it.
Sensitive data (such as payment card information) is secured by SSL encryption.
All new staff complete mandatory data protection training when they start working for the FPAN and this is repeated by all staff annually.
Although we take all reasonable steps to keep your personal information safe and secure, external threats are constantly evolving and we cannot guarantee the security of your personal information.
5. How long will we keep your Personal Data?
We will keep any information provided by you only for as long as it is needed for the purposes for which it was collected. The length it will be stored for will depend on the exact nature of the information, what it is being used for and, on occasion, statutory legal requirements.
To determine the appropriate retention period for personal data we consider:
The amount, nature, and sensitivity of the personal data.
The potential risk of harm from unauthorised use or disclosure of your personal data.
The purposes for which your personal data was processed and whether we can achieve those purposes through other means.
The applicable legal requirements.
When that retention period has expired, we will securely delete your personal data.
6. Disclosing and sharing your personal data
We never sell personal data to other organisations.
We may share personal data with organisations we work with. When this happens, we will first ensure these companies meet our high privacy standards, and we will always maintain strict control of what they see, how long they see it and what they use it for.
The type of third parties we routinely work with are:
- IT companies who support our website(s) and other business systems.
- Mailing houses who help us deliver membership welcome and renewal packs
- Printing companies and couriers who dispatch our journal or printed publications.
- Direct marketing companies helping us manage our printed and electronic communications.
- DRM (digital rights management) publishing companies that we use to distribute certain electronic publications.
- Assessors for examinations
- Exhibition and event logistics companies
- Consultants who are contracted to undertake services on our behalf
We may be required to disclose personal information to third parties in order to comply with a legal obligation, or upon a valid request to do so. This may include sharing personal data about individuals with law enforcement bodies, or to help assess fraudulent or potentially fraudulent activity on our systems. These requests are assessed on a case-by-case basis and take the privacy of users into consideration.
7. What are your rights over your personal data?
Individuals have rights over their personal data and at any point whilst we are in possession of, or processing your personal data, you can contact us to enact your rights.
Withdrawal of consent
If you have given your consent for the FPAN to contact you for marketing purposes or otherwise, you may withdraw that consent at any time. You can also make changes to how you would like to hear from us.
You can unsubscribe from FPAN communications by clicking the ‘unsubscribe’ link at the bottom of any email.
Access to personal data
You have a right of access to personal data that is held by us as a data controller.
Updating your personal data
You have the right to correct data that we hold about you that is inaccurate or incomplete.
Simply contact us.
Checking your identity
To protect the confidentiality of your information, we will ask you to verify your identity before proceeding with any request you make under this Privacy Policy.
If you have authorised a third party to submit a request on your behalf, we will ask them to prove they have your permission to act on your behalf.
9. What to do if you’ve got concerns
If you feel that your data has not been handled correctly, or you are unhappy with any aspect of this policy, please contact info@fpanigeria.org .